Ways Audio Ads Help Build Customer Loyalty

Happy regular customer buying something

Our favorite songs and podcasts are adept at evoking emotion, instilling a sense of connection and belonging. It’s that sensibility that makes audio advertising so effective. Since its messaging arrives alongside these feelings, it’s adept at building deep customer relationships, creating a sense of loyalty to your brand.
Let’s delve into the power of audio advertising and how it can help businesses build and maintain customer loyalty.

Evoke Emotional Responses through Audio

Audio’s personal nature can make customers feel a strong emotional connection to your brand, helping your messaging resonate with your audience on a deeper level. Customers are more likely to recall audio ads, which outperform video in terms of attention and brand recall, where audio has a 41% recall rate compared to a 38% average for other ad formats. That gives tangible evidence to the high emotional hold audio has on listeners, and leaning into that with your advertising can make your ads even more memorable than the average.
Evoking emotion doesn’t need to be a heart-wrenching appeal either. Explaining how your product increases convenience and solves customers’ problems still counts as evoking emotion. What customers often want more than anything is a sense of relief. Audio’s platform allows you to convey that in-depth, giving customers enough time to provide clear information and next steps. Appealing to them as people and acknowledging their issues helps create a sense of trust with your audience because it shows you understand their needs.

Create a Broader Ad Story

By creating a broader narrative around your brand, you can show customers they are part of a bigger experience that extends beyond their purchasing transactions. Audio ads are a perfect platform to craft a compelling brand story for your audience, given its emotional resonance. Whether you want to emphasize how purchasing from you makes them an agent in your brand’s commitment to social responsibility or simply part of a long-standing local tradition, a well-constructed narrative can foster a sense of loyalty among customers, turning them into avid brand advocates.

Vary Ad Placement for Consistent Exposure

Different mediums reach customers in different ways. People have different mindsets while in a car compared to when they’re at home relaxing. By spreading your audio ads across various platforms – from streaming services, radio stations, and podcasts – you can reach your audience at different times, through different contexts, achieving consistent exposure over an extended period.

Each platform offers a unique way to present your brand, reinforcing your message and keeping your brand on top of their minds. As customers encounter your brand on these different platforms, they’ll have reference points that further increase memorability. When a customer learns of your brand as part of a sponsorship of their favorite podcast, they’ll be primed when hearing an ad on audio streaming or seeing it as a display ad. If they were initially interested but unable to look up your brand after hearing the first ad, encountering it again gives them the nudge and reminder to check it out.
This strategic distribution of audio ads increases your brand visibility and reinforces loyalty by constantly reminding customers of your brand’s presence in their daily lives. Varying messaging through podcasts or streaming helps make your ads more memorable while encouraging more action from your customers.

Target and Personalize Your Messaging

Customers nowadays expect personalized experiences. Given the sheer volume of marketing materials the average person encounters, presenting relevant ads gives them fewer things to parse through to find what they want. Whether aligning your ads with radio stations and podcasts your audience enjoys or using digital audio to target customers based on behavior and demographics, the aim is still to reach your audience where they are with messaging that resonates with them.
Podcasts and radio stations have extensive knowledge about their customers and can give insight to help you reach them effectively. You can record ads so they’ll match their interest and humor or have the hosts convey messaging that will resonate with their audience – since their jobs rely on crafting messaging to appeal to them already. Programmatic audio on streaming services uses analytics to match ads with a relevant audience based on demographic information or location so your ads will reach the most relevant group wherever and whenever they’re paying attention.

Build Long-Lasting Customer Relationships with Audio

The power of audio isn’t just in its capacity to sell, but in its capacity to connect. By evoking emotional responses, crafting a broader brand narrative, providing consistent exposure, and personalizing your messaging, you can foster brand loyalty to create lasting customer relationships.

In an era where customers are bombarded with information from every corner, standing out is critical – and audio advertising, with its personal touch and emotional resonance, gives you a pivotal capacity to do that.

Share This


Stay on top of industry news and trends.

  • This field is for validation purposes and should be left unchanged.

Recent Posts



There's so much more to talk about.

They say word of mouth is the best advertising. Well, we’ve got a big mouth. But in a good way. A way that drives interest and demand in your business. Check it out!